At FOSHAN WISDOM FURNITURE CO., LTD, we value customer satisfaction and strive to provide high-quality office furniture. If you are not completely satisfied with your purchase, you may request a return following the guidelines below.

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:
✔ The item must be unused and in its original packaging.
✔ The return request must be made within 14 days of receiving the order.
✔ The product must be free from damage, scratches, or any modifications.

Note: Custom or special-order items are non-refundable, unless defective or damaged upon arrival.

Return Process

  1. Submit a Return Request – Contact our customer support at contact@wisdomfurn.com with your order details and reason for return.
  2. Receive Return Approval – Our team will review your request and provide return instructions if eligible.
  3. Ship the Item – Pack the item securely and send it to the return address provided. Customers are responsible for return shipping costs unless the item is defective.
  4. Inspection & Refund – Once we receive and inspect the item, we will process your refund within 7-10 business days to your original payment method.

Damaged or Defective Products

If you receive a damaged or defective product:
📌 Contact us within 48 hours of receiving your order.
📌 Provide clear photos of the product and packaging.
📌 We will arrange a replacement or refund based on the issue.

Non-Returnable Items

⛔ Custom-made or personalized products
⛔ Clearance or final sale items
⛔ Used or assembled furniture

Refund Policy

  • Refunds will be processed back to your original payment method.
  • Shipping fees are non-refundable unless the return is due to a product defect or an error on our part.
  • If a return is not approved upon inspection, the item may be sent back to you at your expense.

Need Assistance?

📧 Email: contact@wisdomfurn.com
📞 Phone: +86 185 7845 1378